You can find your ticket form on:
You can find the Ticket Form ID in the Ticket Form settings under the Settings tab.
Identify a user
In order for a user to view their existing tickets, they need to be identified.
When you send the user to the hosted ticket form, you can pass the user’s information as query parameters.
If you do not provide a user ID as a query paremeter, LEXI will generate one for you.
Additional parameters
In addition to the user_id parameter, you can also pass the following parameters:
- user_email: The user’s email address.
- user_name: The user’s username.
- profile_image_url: The user’s profile image URL.
Below is a full example of how to prepare the Hosted URL for a user in JavaScript
const params = new URLSearchParams();
// Prepare the query parameters
params.append('user_id', 'abc1234');
params.append('email', '[email protected]');
params.append('username', 'John Doe');
params.append('profile_image_url', 'https://example.com/profile.jpg');
// Create the Hosted URL
const url = `https://hosted.lexi.ai/tickets/YOUR-TICKET-FORM-ID?${params.toString()}`;
// Redirect the user to the Hosted URL
window.location.href = url;
